HamGadgets is entirely my creation -- I'm Dale Botkin, N0XAS. I created the original HamGadgets web site back in 2004, when I started getting email from people interested in a little project I was working on that I eventually named the PicoKeyer. Since then I have created a number of other kits and gadgets for hams. It gives me an outlet for my "nerdiest" impulses and lets me explore new ways of doing things.
Like many Amateur Radio related businesses, this is a part time endeavor. When you call or email with questions, it's going to be me who answers and helps you out. I'm the Chief Geek as well as the shipping department, packaging department, order fulfillment, design engineer, head of manufacturing and phone support. If you have seen us at Dayton you have met the other (most would say better) half of the crew, my XYL LIsa. A few of our sons have helped out from time to time, and occasionally continue to do so - most notably with final assembly of MasterKeyers.
Wondering where your order is?
The USPS web site won't show any tracking information once the package leaves the US for the UK. Some countries have the facility to track incoming packages using the Customs form number, some don't. This time of year it can take anywhere from a week to "far too long" to get anything delivered through Customs. That's why I have this on the home page of the web site:
"Customs and delivery delays are becoming common especially in EU countries. While it's not too bad on average, delivery times are unpredictable. Shipments to some countries, especially EU countries, have been taking anywhere from a few days to several weeks. Please remember when you place a DX order - Customs delays are unpredictable!"
I'd love to be able to provide reliable tracking information, but without using an express courier service that costs more than the typical order is worth, there just isn't anything available.
So, for ETA... the best I can tell you is "any day now". Between late Jan. and late Oct. things move pretty quickly, but the Christmas rush means all bets are off. However, in the past seven years, with hundreds of orders shipped around the world, I can count on one hand the times an order has actually been lost, never to appear. All of those customers did receive what they paid for, despite the failure of the postal service(s) to deliver the first time.
Generally speaking, email is the best way to contact me. You can use the form below, or email me at email@example.com.
If you prefer, you can call me at +1-402-527-1000. I do have a regular job and a family, so there is a very good chance you'll have to leave a message and wait for a call back. Please be patient.